Last updated: September 2026

At Jack’s Removals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, why we collect it, how we use it, and your rights regarding your personal data.

Jack’s Removals provides professional removal, man and van, transport and related services throughout Nottingham and surrounding areas, as well as longer-distance moves where required.

For the purposes of UK data protection law, Jack’s Removals is responsible for the personal information we collect and process in connection with our services.

When you contact us, request a quotation, make a booking or use our website, we may collect information including:

• Your name
• Telephone number
• Email address
• Collection and delivery addresses
• Details relating to your move or transport requirements
• Details of items to be moved
• Photographs or videos you voluntarily provide to help us prepare a quotation
• Booking, invoice and payment information
• Communications between you and Jack’s Removals
• Technical information relating to your use of our website, where applicable

We only collect information that is reasonably necessary to provide our services, manage our business, comply with our legal obligations or improve our website and customer experience.

We may use your personal information to:

• Provide quotations and estimates
• Arrange and carry out removal or transport services
• Contact you regarding your enquiry or booking
• Produce invoices and maintain appropriate business records
• Process or record payments
• Deal with queries, complaints, insurance matters or claims
• Improve our services and website
• Prevent fraud and protect our business
• Comply with legal, accounting, tax and regulatory requirements

Where required by law, we will only process your personal information where we have an appropriate lawful basis for doing so. This may include performing a contract with you, taking steps at your request before entering into a contract, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.

We do not sell or rent your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide your service. This may include payment providers, accountants, insurers, IT or website providers, subcontractors and other professional service providers.

We may also disclose information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, insurance and contractual requirements.

Certain records, such as invoices and financial records, may need to be retained for a number of years to comply with our legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or dispose of it.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve its performance.

Where required, you will be given the opportunity to manage or consent to non-essential cookies.

Third-party services used by our website, such as analytics, mapping or advertising services, may also place cookies or collect certain technical information in accordance with their own privacy policies.

Under UK data protection law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain types of processing
• Request the transfer of certain information
• Withdraw consent where we rely upon consent to process your information

These rights are subject to certain legal exceptions.

If you wish to exercise any of these rights, please contact us using the details below.

Our website may contain links to other websites. Jack’s Removals is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with the date it was last updated.

If you have any questions about this Privacy Policy or how Jack’s Removals handles your personal information, please contact us using the contact details provided on our website.

If you are unhappy with how we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK's data protection regulator.